Terms and Conditions

Welcome to VUTS LLC

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the website vuts.shop (the “Service”) operated by VUTS LLC (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our Service. By accessing or using any part of the Service, you agree to be bound by these Terms. If you do not agree to all the Terms and Conditions of this agreement, you may not access the Service or use any of our services.

1. Business Information

Company Name: VUTS LLC
Address: 5900 BALCONES DRIVE STE 100 AUSTIN, TX 78731
Phone: +84906731291
Email: nguyen.ngoctam14@gmail.com
Website: vuts.shop

2. Acceptance of Terms

By using our Service, you affirm that you are at least eighteen years of age or are accessing the Service under the supervision of a parent or legal guardian. Our Service is not intended for children under thirteen, and we do not knowingly collect personal information from children under thirteen.

You also affirm that you are fully able and competent to enter into and abide by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Products and Services

VUTS LLC offers pet supplies including but not limited to pet food, pet toys, and pet accessories for dogs, cats, birds, and other domestic animals. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

We make every effort to display accurate product information, including descriptions, images, pricing, and availability. However, we do not warrant that product descriptions, images, or other content on our Service are accurate, complete, reliable, current, or error-free.

Product Usage

All products sold by VUTS LLC are intended for use with pets under the supervision of responsible adults. You assume all risk and responsibility for the proper use, storage, and supervision of products purchased from us. We are not liable for any injury, damage, or loss resulting from misuse, improper supervision, or failure to follow product instructions.

Pet Food Disclaimer

Pet food products sold by VUTS LLC are formulated for specific species and life stages. You are responsible for selecting appropriate food for your pet based on your pet’s species, age, size, health condition, and dietary needs. If your pet has known allergies, sensitivities, or medical conditions, consult your veterinarian before introducing new foods.

4. Orders and Pricing

Order Acceptance

When you place an order through our Service, you receive an automated confirmation email acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order. We reserve the right to accept, decline, or cancel any order for any reason at any time before shipment.

Reasons for order cancellation may include but are not limited to:

  • Product unavailability

  • Errors in pricing or product information

  • Suspected fraud or unauthorized transaction

  • Inability to verify payment or shipping information

  • Shipping restrictions

Pricing

All prices are listed in United States Dollars (USD) and are exclusive of taxes, shipping, and handling fees unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes do not affect orders that have already been accepted and processed.

Taxes

You are responsible for all applicable taxes associated with your purchase. For orders shipped within the United States, we collect sales tax where required by law. For international orders, you are responsible for all customs duties, import taxes, and other fees imposed by your country.

Quantity Limits

We reserve the right to limit quantities of products purchased per customer, per household, or per order. These limits may apply to orders placed by the same account, the same payment method, or the same shipping address.

5. Payment

Accepted Payment Methods

We accept payment through Stripe, which processes all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, and Google Pay. By providing payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate and complete.

Authorization

When you place an order, we obtain a pre-authorization from your payment method for the full amount of the order. This pre-authorization reduces your available credit or balance but does not result in an actual charge until your order ships.

Billing Information

You agree to provide current, complete, and accurate billing information for all purchases. You agree to promptly update your account and payment information to reflect changes in billing address, card expiration dates, or other relevant information.

Failed Payments

If your payment method fails or is declined, we may cancel your order or attempt to process payment using alternative methods on file. You are responsible for any fees, penalties, or other costs resulting from failed payments.

6. Shipping and Delivery

Shipping Policy

Our Shipping Policy, available on our website, is incorporated into these Terms by reference. By placing an order, you agree to the terms of our Shipping Policy.

Risk of Loss

All products purchased from VUTS LLC are shipped using third-party carriers. Risk of loss and title for products pass to you upon our delivery of the products to the carrier. We are not responsible for delays, loss, or damage occurring after products are transferred to the carrier.

Delivery Estimates

Delivery estimates provided at checkout are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, weather, natural disasters, or other events beyond our reasonable control.

7. Returns and Refunds

Return Policy

Our Refund and Return Policy, available on our website, is incorporated into these Terms by reference. By placing an order, you agree to the terms of our Refund and Return Policy.

No Implied Warranties

THE REMEDIES DESCRIBED IN OUR REFUND AND RETURN POLICY ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY DISSATISFACTION WITH OUR PRODUCTS OR SERVICES.

8. User Accounts

Account Creation

To use certain features of our Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update your information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with these security obligations.

Account Termination

We reserve the right to suspend or terminate your account at any time, with or without cause, with or without notice. Cause for termination may include but is not limited to violation of these Terms, abuse of our return policy, fraudulent activity, or conduct that is harmful to our business or other users.

9. Intellectual Property

Our Content

All content on our Service, including but not limited to text, graphics, logos, images, product designs, software, and compilations, is the property of VUTS LLC or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for personal, non-commercial purposes. You may not:

  • Copy, reproduce, distribute, or create derivative works from our content without our express written permission

  • Use our trademarks, logos, or trade dress without our express written permission

  • Reverse engineer, decompile, or disassemble any software used in our Service

  • Use any robot, spider, scraper, or other automated means to access our Service for any purpose without our express written permission

User Content

If you submit reviews, comments, or other content to our Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media. You represent that you own or have the necessary rights to grant this license.

10. Prohibited Conduct

When using our Service, you agree not to:

  • Violate any applicable law, regulation, or these Terms

  • Infringe the intellectual property, privacy, or other rights of any third party

  • Transmit any viruses, worms, malware, or other harmful code

  • Attempt to gain unauthorized access to any part of our Service or systems

  • Interfere with or disrupt the integrity or performance of our Service

  • Use our Service for any fraudulent or deceptive purpose

  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

  • Collect or store personal information about other users without their consent

11. Privacy

Privacy Policy

Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information. By using our Service, you consent to our collection and use of your information as described in our Privacy Policy.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

12. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by VUTS LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not liable for any damage or loss caused by or in connection with your use of any third-party content or services.

13. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, VUTS LLC PROVIDES THE SERVICE AND ALL PRODUCTS “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

  • THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURELY, OR WITHOUT ERROR

  • DEFECTS WILL BE CORRECTED

  • THE SERVICE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

  • PRODUCT DESCRIPTIONS, PRICING, OR OTHER CONTENT ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VUTS LLC AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE OR PRODUCTS, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICE, OR OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless VUTS LLC and our officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • Your use of the Service or products

  • Your violation of these Terms

  • Your violation of any law or third-party right

  • Any content you submit to the Service

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Dispute Resolution

Informal Resolution

Before filing a claim against VUTS LLC, you agree to attempt to resolve the dispute informally by contacting us at nguyen.ngoctam14@gmail.com. We will attempt to resolve the dispute informally by contacting you via email. If the dispute is not resolved within thirty days of the initial contact, either party may initiate formal proceedings.

Binding Arbitration

Any dispute arising out of or relating to these Terms, the Service, or our products shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall take place in Austin, Texas, and shall be conducted in English.

You acknowledge and agree that you and VUTS LLC are each waiving the right to a trial by jury and the right to participate in a class action or representative proceeding.

Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in court to protect intellectual property rights or to prevent unauthorized use of the Service.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of VUTS LLC.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, constitute the entire agreement between you and VUTS LLC regarding your use of the Service and supersede all prior agreements and understandings, whether written or oral.

21. Modifications

We reserve the right to modify these Terms at any time without prior notice. Changes become effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically for changes. If you do not agree to any changes, you must stop using the Service.

22. Termination

We may terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitations of liability, and indemnification.

23. Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, supply chain disruptions, government actions, pandemics, epidemics, or failures of telecommunications or internet infrastructure.

24. Contact Information

If you have any questions about these Terms, please contact us:

Email: nguyen.ngoctam14@gmail.com
Phone: +84906731291
Address: 5900 BALCONES DRIVE STE 100 AUSTIN, TX 78731

Thank you for reading our Terms and Conditions. We appreciate your business and look forward to serving you and your beloved pets.